RIPL Consulting

Privacy Policy

Last updated: 17/10/2025

1. Who We Are

RIPL Consulting (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are also guided by the International Coaching Federation (ICF) Code of Ethics, which upholds the principles of respect, confidentiality, and trust in every coaching relationship — ensuring that all interactions are conducted with integrity and care.

Contact: sallyrose@riplconsulting.com

2. Information We Collect

We do not collect or store sensitive personal information unless it is directly relevant to the coaching process and shared voluntarily by you.

We collect personal information that is necessary to provide our services, including:

  • Name, email address, and phone number

  • Session notes (brief, factual notes to support continuity of your coaching process)

  • Billing and payment information

  • Feedback, assessments, or reflective materials you voluntarily share

3. How We Collect Information

We collect personal information directly from you when you:

  • Complete a contact or booking form on our website

  • Communicate with us via email, phone or message

  • Attend coaching sessions, workshops or meetings (in person or online)

We may also use website analytics tools (such as Google Analytics) to monitor performance and visitor engagement. These analytics are anonymised and do not identify individual users.

4. How We Use Your Information

Your information is used to:

  • Provide, manage, and improve our coaching and consulting services

  • Communicate about sessions, updates, and resources

  • Manage bookings, invoicing, and administration

  • Support reflection and progress tracking within the coaching relationship

  • Send occasional newsletters or updates, but only with your explicit consent (which you may withdraw at any time)

We do not sell, rent, or share your personal information with third parties for marketing or automated profiling. Your information is used solely for purposes connected to your engagement with RIPL Consulting.

5. Third-Party Services

We use secure, reputable third-party platforms that support our business operations, including:

  • Calendly (for bookings)

  • Zoom (for online sessions)

  • Google Workspace / Microsoft 365 (for encrypted communication and file storage)

Each provider has its own privacy policy and adheres to strong data protection and security standards. We choose platforms that are compliant with international data protection frameworks such as the GDPR, ensuring your data is handled responsibly regardless of your location.

6. Data Storage and Security

All personal information is stored securely, with restricted access, using encrypted, password-protected systems with restricted access.
We take reasonable steps to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.

7. Access and Correction

You may request access to your personal information or ask for corrections at any time by contacting sallyrose@riplconsulting.com.

8. Confidentiality

ll information shared during coaching is treated as strictly confidential.
We will not disclose any information discussed in coaching sessions unless:

  • Required by law, or

  • There is an imminent risk of harm to yourself or others, or

  • It is shared within professional supervision or mentor coaching settings, in a de-identified manner to support ethical practice.

This reflects the ICF’s ethical commitment to protect client privacy and maintain trust as the foundation of the coaching relationship.

9. Cookies and Analytics

We may use cookies and basic analytics to understand how visitors engage with our website.
This data is anonymous and not linked to your personal identity. You can disable cookies in your browser settings at any time.

10. Complaints

If you believe your privacy has been breached, please contact us directly. We will respond promptly and iseek resolution in line with the APPs.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practice. The most recent version will always be available on our website.

We encourage you to review this policy periodically - ensuring you stay attuned to how your information is managed, in keeping with RIPL Consulting’s commitment to ethical, transparent and trustworthy practice.